Alerts

Due to scheduled Interac maintenance, Interac e-Transfer services will be temporarily unavailable on Sunday, June 28 from 4:00 a.m. to 6:00 a.m. ET. 

Due to the recent systems integration, account statements for May will be delayed.

• e-Statements will be available in online banking on Monday, June 22.
• Printed statements are being processed and will be mailed out shortly.

As a reminder, online banking is available 24/7 to view your monthly transactional information on all product types. We appreciate your patience and understanding as we complete post-integration activities.

As part of Northern's recent banking system integration, members may notice some changes to their account statements.

What to expect for your May Statement

For the month of May, you will receive two statements:

• Statement 1 covers transactions from the date of your last statement up to May 15, 2026. This statement will look similar to those you have received in the past.
• Statement 2 covers transactions processed after our system integration on May 15 up to May 31, 2026. You may notice some differences in the layout and information presented on this statement. 

Key Changes You May Notice

Joint Account Information
Members who jointly own accounts or products may notice that not all transaction details for jointly owned accounts appear on their statement. However, balances for all jointly owned accounts will continue to be displayed. 

If you would like to view the complete transaction history for a jointly owned account, you can do so any time through online banking.

Certain Products Not Showing Monthly Transaction History
Some products that do not typically have regular or significant transaction activity throughout the month may not display on your monthly statement. These products include:

• Loans/Mortgages
• Term Deposits
• Registered Plans (RRSP, TFSA, FHSA, RRIF)

A complete overview of these products will continue to be provided on your quarterly statement. Product details and current balances remain available through online banking at any time.

More Accounts May Appear on Your Statement
Following the system integration, statements will reflect account ownership more comprehensively.

Your statement will now include:

• Accounts you own individually
• Accounts where you are a joint owner

In addition, each member now has their own unique Member Number. As a result, Northern will provide a separate statement to each member that reflects the products they own individually or jointly.

Cheque Images on Statements

Cheque images for personal accounts will no longer be included on printed or electronic account statements. Members can continue to view cheque images at any time through Online Banking by accessing the transaction details associated with the cheque.

This change does not affect your access to cheque information or transaction history. All cheque details and images remain available through Online Banking for your convenience.

If you require assistance accessing cheque images, please contact your local branch.

What Hasn't Changed

These changes do not affect your account balances, account ownership, or access to your accounts. The updates are designed to provide a more complete and accurate view of the products and accounts associated with each member.

If you have any questions about your statement, please contact your local branch or The True North Hub at 1-866-413-7071. We're happy to help.

Following our recent banking conversion completed May 15th, some former Copperfin members may notice that their month-end service charges do not reflect their account package fees and service charges. This is a result of timing related to the system transition.

We have completed a review of impacted accounts to ensure fees and charges are applied in accordance with your account package. Where adjustments are required, adjustments will be applied to impacted accounts by June 5th.

Moving forward, service charges will reflect your selected account package and applicable fee structure.

For more information on the service charges related to your account package please visit https://www.northerncu.com/bank/chequing-accounts .

Thank you for your understanding.

We are currently experiencing higher-than-normal call volumes at our True North Hub as we support members through the transition to our new banking experience.

We are aware that some members may be experiencing issues accessing their accounts in Online Banking. Our team is working diligently to resolve the issue.

We are here to help and support you through this transition, and we appreciate your patience and kindness as we work through a high volume of support requests.  For assistance, please contact our True North Hub or visit your local branch. 

We also encourage members to review the letter they received, as it contains important information and steps for logging in to your updated Online Banking.