Current alerts and service interruptions.
| Branch/Service Impacted | Date of Impact | Type of Impact | Details |
|---|---|---|---|
Online banking, mobile app, Interac e-Transfers® | May 15-18, 2026 | Service disruption | During our banking system integration from Friday, May 15 at 5:00 pm EST until the evening of Monday, May 18, online and mobile app banking will be unavailable. This includes access to account balances, transaction history, Interac e-Transfers®, and online bill payments. To keep your everyday banking activities running smoothly:
Thank you for your understanding and patience during this time. For more information, please visit us in branch, call the True North Hub at 1-866-413-7071, or visit www.cufutureforward.ca. |
ATMs and point-of-sale transactions | May 15-18, 2026 | Service interruptions | During our banking system integration from Friday, May 15 at 5:00 pm EST until the evening of Monday, May 18, you may experience temporary disruptions when performing ATM and point-of-sale (POS) transactions. To minimize disruptions, have an alternative method of payment available like cash or a credit card. Thank you for your understanding and patience during this time. For more information, please visit us in branch, call the True North Hub at 1-866-413-7071, or visit www.cufutureforward.ca. |
Mailed Communications | October 10, 2025 | Potential delays for mailed communications | Canada Post has moved from a full, national strike to rotating strikes. This means members may experience delays in receiving mailed communications such as account statements, important banking documents, and government payment cheques delivered by mail. To reduce the impact of this disruption, we encourage you to:
Click here to register for CRA Direct Deposit. We will continue to monitor the situation and share updates as they become available. |
Fraud alert: Beware of phishing scams.
We’ve noticed a rise in phishing emails disguised as messages from Northern Credit Union and Copperfin Credit Union team members. Additionally, fraudulent websites may be impersonating Northern Credit Union. Please be cautious and verify links before clicking—even in search results.
