Alerts

Following our recent banking conversion completed May 15th, some former Copperfin members may notice that their month-end service charges do not reflect their account package fees and service charges. This is a result of timing related to the system transition.

We have completed a review of impacted accounts to ensure fees and charges are applied in accordance with your account package. Where adjustments are required, adjustments will be applied to impacted accounts by June 5th.

Moving forward, service charges will reflect your selected account package and applicable fee structure.

For more information on the service charges related to your account package please visit https://www.northerncu.com/bank/chequing-accounts .

Thank you for your understanding.

Clients of Childcare Algoma received a charge out of their account that shows a description of:

• PREAUTHORIZED DEBIT: Northern Credit Union;
• Chq Printing Fee: NCU;
• NCU CCQ;
• or something similar.

These are legitimate charges to Childcare Algoma for services rendered through Childcare Algoma. For more information or to dispute this charge, please contact Childcare Algoma directly: http://www.childcarealgoma.ca/about/contact-us/

We are currently experiencing higher-than-normal call volumes at our True North Hub as we support members through the transition to our new banking experience.

We are aware that some members may be experiencing issues accessing their accounts in Online Banking. Our team is working diligently to resolve the issue.

We are here to help and support you through this transition, and we appreciate your patience and kindness as we work through a high volume of support requests.  For assistance, please contact our True North Hub or visit your local branch. 

We also encourage members to review the letter they received, as it contains important information and steps for logging in to your updated Online Banking.