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As part of Northern's recent banking system integration, members may notice some changes to their account statements.

What to expect for your May Statement

For the month of May, you will receive two statements:

• Statement 1 covers transactions from the date of your last statement up to May 15, 2026. This statement will look similar to those you have received in the past.
• Statement 2 covers transactions processed after our system integration on May 15 up to May 31, 2026. You may notice some differences in the layout and information presented on this statement. 

Key Changes You May Notice

Joint Account Information
Members who jointly own accounts or products may notice that not all transaction details for jointly owned accounts appear on their statement. However, balances for all jointly owned accounts will continue to be displayed. 

If you would like to view the complete transaction history for a jointly owned account, you can do so any time through online banking.

Certain Products Not Showing Monthly Transaction History
Some products that do not typically have regular or significant transaction activity throughout the month may not display on your monthly statement. These products include:

• Loans/Mortgages
• Term Deposits
• Registered Plans (RRSP, TFSA, FHSA, RRIF)

A complete overview of these products will continue to be provided on your quarterly statement. Product details and current balances remain available through online banking at any time.

More Accounts May Appear on Your Statement
Following the system integration, statements will reflect account ownership more comprehensively.

Your statement will now include:

• Accounts you own individually
• Accounts where you are a joint owner

In addition, each member now has their own unique Member Number. As a result, Northern will provide a separate statement to each member that reflects the products they own individually or jointly.

Cheque Images on Statements

Cheque images for personal accounts will no longer be included on printed or electronic account statements. Members can continue to view cheque images at any time through Online Banking by accessing the transaction details associated with the cheque.

This change does not affect your access to cheque information or transaction history. All cheque details and images remain available through Online Banking for your convenience.

If you require assistance accessing cheque images, please contact your local branch.

What Hasn't Changed

These changes do not affect your account balances, account ownership, or access to your accounts. The updates are designed to provide a more complete and accurate view of the products and accounts associated with each member.

If you have any questions about your statement, please contact your local branch or The True North Hub at 1-866-413-7071. We're happy to help.