Current alerts and service interruptions.
| Branch/Service Impacted | Date of Impact | Type of Impact | Details |
|---|---|---|---|
|
Telephone Banking |
Sept 15, 2025 |
Decommissioning of Service |
Effective September 15th, 2025, telephone banking will be decommissioned. Easily pay bills, transfer funds, and get account balances using online banking and the Northern Credit Union mobile app, or by visiting your local branch, finding an Exchange Network ATM, or calling the True North Hub at 1-866-413-7071. Seniors may use our dedicated Seniors’ Priority Line at 1-833-441-4022. If you have any questions or concerns, please contact our True North Hub at 1-866-413-7071. |
|
Mailed Communications |
May 23, 2025 |
Potential delays for mailed communications |
Canada Post has confirmed that there are currently no rotating strikes or national work stoppages, and postal operations are continuing. However, customers may experience delays as strike-related activities could still impact delivery times. As a result, members may experience delays in receiving mailed communications such as account statements, important banking documents, and government payment cheques delivered by mail. To reduce the impact of potential delays:
Click here to register for CRA Direct Deposit. We will continue to monitor the situation and share updates as they become available. |
|
Timmins Branch |
Starting Mar 3, 2025 |
Branch construction |
We would like to inform our members that the Timmins branch remains open; however, construction is currently underway due to recent flooding. While we are making necessary repairs, you may experience some disruptions within the branch. |
Fraud alert: Beware of phishing scams.
We’ve noticed a rise in phishing emails disguised as messages from Northern Credit Union and Copperfin Credit Union team members. Additionally, fraudulent websites may be impersonating Northern Credit Union. Please be cautious and verify links before clicking—even in search results.
