Alerts

Mailed Communications

October 10, 2025

Potential delays for mailed communications

Canada Post has moved from a full, national strike to rotating strikes. 

This means members may experience delays in receiving mailed communications such as account statements, important banking documents, and government payment cheques delivered by mail.

To reduce the impact of this disruption, we encourage you to:

• Sign up for CRA Direct Deposit to receive government payments securely and without interruption
• Switch to eStatements through Online Banking for faster access to your statements
• Use Online Banking or the Mobile App for secure, 24/7 access to your accounts and services

Click here to register for CRA Direct Deposit.
Keep up-to-date with Canada Post Labour Discussions.

We will continue to monitor the situation and share updates as they become available.

Foreign Currency Service

Starting August 22, 2025

Disruption

Foreign Currency Service Disruption:
Foreign currency orders and returns will be unavailable after August 22, 2025, due to a service disruption. Alternative options are available, please contact us for details. We apologize for any inconvenience.