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GOVERNANCE

A TRUE NORTH PARTNER

  • Willing to step forward and actively participate in your financial success
  • Partnering internally to provide you with a strong team of experts
  • Working hard, have fun and celebrate your success

MEMBER FOCUSED

  • We step up to support you
  • We make an impact in your financial journey
  • We provide you with a “WOW” experience

WE GET STUFF DONE

  • We honour our commitments to you
  • We work with integrity and professionalism
  • We understand your needs and are prepared to support you

WE OWN OUR GROWTH

  • We seize the opportunity to learn so we can support you better
  • We commit to learning a little every day, so we can do AMAZING things for you, our members
 

OUR EXECUTIVE TEAM

 

RICHARD ADAM, CPA, CA

President & CEO

 

Richard Adam is Northern’s third President and CEO.  Since joining Northern in 1996, Richard has served the credit union in various roles including Senior Internal Auditor, Chief Internal Auditor, Vice President Finance and Administration, and since 2010 as the Senior Vice President Finance and Administration.  Prior to joining Northern Credit Union, Mr. Adam worked for chartered accounting firms in both Windsor and Sault Ste. Marie.  Richard holds an Honours Bachelor of Commerce (Accounting), is a Certified Public Accountant (Chartered Accountant), and holds a Certified Chief Executive designation from the Credit Union Executive Society. 

With over 30 years’ experience in the financial services industry, from both the public accounting and credit union perspective, Richard’s wealth of knowledge has been instrumental to Northern’s growth.  Richard has demonstrated superior skills in the areas of strategic leadership, operational execution and stakeholder relations, and is a proven leader with a keen understanding of Northern’s needs.

Richard has a proven commitment to members, staff and the community.  In addition to serving on various community and credit union committees and initiatives, Richard has been a member of the Financial Services Regulatory Authority of Ontario (FSRA) Enterprise Risk Management Committee and participated on the Central 1 Credit Union’s Act Review Committee.

 

TAMMY BUCHANAN

Senior Vice President & Chief Financial Officer

 

Tammy has been with Northern Credit Union for over 13 years. Starting as an Accounting Supervisor she quickly moved into more senior positions. As the Vice President & Chief Financial Officer, Tammy is responsible for managing Northern’s finances and financial reporting. She is actively involved in working with the Executive Team to set and track financial goals, objectives, and budgets.  She is also responsible for Strategic Risk. Prior to joining Northern, Tammy spent several years in financial leadership positions at Sears Canada headquarters in Southern Ontario. During this time, Tammy attained her Chartered Professional Accounting (CPA) designation.

With roots originating in Northern Ontario, Tammy is keenly aware of the needs of “Northerners”. She believes in the cooperative spirit and helping others. Tammy volunteers for local sports organizations.

 

BRANDY HEIKOOP

Senior Vice President, Human Resources

 

Brandy Heikoop is Senior Vice President, Human Resources for Northern Credit Union. As head of Northern’s Human Resources department, Brandy is helping to accelerate Northern through leadership, attracting and developing the best talent and building a culture of engagement, agility, and innovation.

With over 30 years of experience within the financial service industry, Brandy is well versed in many of the key facets needed for running and providing employees with a healthy and prospering business environment.

Prior to her current role, Brandy was Director of Sales at Northern and held the roles with a national financial organization. Through these roles, she contributed to skill refinement, succession planning and performance management and has gained valuable knowledge in areas such as retention, hiring, employee relations, and change management.

 
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ABID KHAWAJA

Senior Vice President, Credit

 

Abid came to Northern Credit Union in early 2021 with over 30 years of business, banking, and regulatory experience. He has worked in different industries in the US, UAE, and Canada, including fifteen years with a major Canadian bank.

Prior to joining Northern, Abid spent three years as a regulator with the Financial Services Regulatory Authority of Ontario.

He holds an MBA from the Richard Ivey School of Business and a BBA from the University of Central Oklahoma.

Abid has a passion for making deals and helping build communities. His talent and passion are a great fit with Northern Credit Union, where we believe in Making a Difference in People’s Lives.

 

JAMIE MCLEOD

Senior Vice President, Innovations and Operations (Interim)

 

With over 20 years in the credit union space, Jamie is an engaged, change leader who has successfully lead organizations through significant IT implementations, product and service developments, process improvement initiatives, merger integrations, and banking system conversions. Her strengths lie in her ability to conceive and implement strategic plans, negotiate strategic partnerships, drive new delivery channel opportunities, and present creative solutions with profitable outcomes.

Throughout Jamie’s career, she has held a variety of progressively senior roles in the areas of Information Technology, Project Development, and Operations. She brings to Northern Credit Union extensive experience in project and portfolio management, strategic planning, risk management, vendor management, resource utilization, revenue growth, and cost reduction.

She joins Northern as an independent consultant as our Interim SVP, Innovation and Operations, leading the overall direction and evolution of Northern’s Information Technology, Back Office Administration, Continuous Improvement Culture, Business Process Excellence and Facilities Management.

Jamie is actively engaged in the credit union system having served on several committees with a passion for promoting collaboration.  She currently holds the position of Chairperson of the Board for the Ficanex Group of Companies.

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LIISA WOOLLEY

Senior Vice President, Member Experience

 

Liisa’s passion for the Credit Union system started over 25 years ago when she started as a summer student at Northern Credit Union. Since then she has committed her professional career to improving the lives of members by developing and implementing innovative solutions designed to help members succeed financially. As the Chief of Member Experience with Your Neighbourhood Credit Union, Liisa was responsible for overseeing the organization's marketing strategies as well as all member facing channels.  Currently Liisa holds the position of Senior Vice President, Member Experience, and provides guidance and coaching to deliver superior member experience in all channels. Liisa is an advocate for giving back to the community, and believes that credit unions have a responsibility to positively impact the communities they serve.

Liisa has a Bachelor of Arts, with a major in Communications and also holds various other managerial and banking credentials.  She is actively involved in the credit union system, serving on several System Committees and Boards including the Ontario Credit Union Foundation.

 
 

YOUR BOARD OF DIRECTORS

Tim Foster
Board Chair (2024)

Sue Klatt
Vice Chair (2023)

Louise Ahrens
(2023)

Amber Aird-Williams
(2025)

Peter Beaucage
(2025)

Jeannie Kilgour
Chair (2023)

Max Liedke
(2024)

John Mangone
(2024)

Lori Martin
(2023)

Daniel McCoy
(2024)

Cameron Ross
(2024)

Reg St-Amour
(2025)

 

ANNUAL REPORTS

 

 
Making a difference for our credit union, for our people, for our members. 2021 Annual Report. Northern Credit Union.
 

PREVIOUS YEARS

 
 

BECOME TRUE NORTH STRONG

We take pride in investing in the communities we call home. That’s why we’re the one true financial institution of the North. If you’re a member, you know what we mean. If you’re not, well, what are you waiting for?​

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​YOUR BANKING, YOUR WAY

​Wherever you are and however you choose to bank, we have a secure option to meet your needs.

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