1-866-413-7071
Monday | 8am - 6pm |
Tuesday | 8am - 6pm |
Wednesday | 8am - 7pm |
Thursday | 8am - 7pm |
Friday | 8am - 6pm |
Saturday | 8am - 4pm |
Visit us in branch.
Use our online branch locator to find the one that’s nearest to you.
Have a question or comment you'd like share?
Send an email to info@northerncu.com and we'll do our best to get back to you in 24 hrs.
Fill out our feedback form and let us know how we're doing. Your opinions matter to us.
{{ ext.helpers.successMessage($ctrl.firstname) }}
The True North Hub is here to help. Open beyond regular branch hours so you can get helpful advice when you need it. Call:
1-866-413-7071
1-866-413-7071
1-855-341-4643
1-877-251-5236
Whether you have words of praise, suggestions on how we can improve or concerns we'd like to hear from you.
Let us know about the exceptional service you received by contacting us at the True North Hub at 1-866-413-7071 or send an email to info@northerncu.com.
At Northern Credit Union we take complaints very seriously. We’re committed to making every effort to resolving your concern. We’re committed to responding to you within 24 hours with the following information:
To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.
In advance, gather and assemble all the pertinent information such as:
Contact the True North Hub at 1-866-413-7071 to discuss your concerns or send an email to info@northerncu.com. Our staff are empowered to handle virtually any problem that you may have encountered. If staff are unable to fully rectify your concern, it will be escalated to a member of management for further review and follow –up.
If the staff member or management was unable to satisfy your concern, you may wish to appeal your situation further by contacting Northern’s Complaints Officer, Angie Sorrenti in writing at:
Northern Credit Union Corporate Office
280 McNabb Street, PO Box 2200
Sault Ste Marie, ON P6A 5N9
By Email: angie.sorrenti@northerncu.com
By Phone: 705-253-9868 Ext 4709 or toll free at 1-866-413-7071 ext 4709
If Northern Credit Union has not ultimately resolved your issue you may wish to contact the Financial Services Regulatory Authority of Ontario
By Mail:
Financial Services Regulatory Authority of Ontario (FSRA)
Licensing & Market Conduct Division
Credit Union and Caisse Populaire Complaints
25 Sheppard Avenue West, Suite 100
Toronto, ON M2N 6S6
By Email: contactcentre@fsrao.ca
Northern Credit Union takes your privacy seriously and has created a process by which you can formally file a privacy complaint or inquiry with our Privacy Officer.
We can accept written privacy complaints or inquires about:
To submit a privacy complaint or inquiry, you can write a letter that includes:
Send us the letter by email to privacy@northerncu.com or
Mail to:
The Privacy Officer
Northern Credit Union
280 McNabb Street, P.O. Box 2200
Sault Ste. Marie, ON
P6A 5N9
Northern Credit Union will respond within 2 business days. For complaints or inquires that may need more time, we will contact you and provide a status update.
If you’re looking for the nearest Northern Credit Union location, branch hours or the closest ATM, you’ve come to the right place!
Our governance structure is one of the things that makes Northern Credit Union different. You’re not just a customer you’re also an owner!
We take pride in investing in the people, communities and businesses we call home. That’s why we’re the one true financial institution of the North. If you’re a member, you know what we mean. If you’re not, well, what are you waiting for?
Learn how to survive the financial wild with a little help from our trusty Northern Survival Guides as they bring you the answers to those burning questions on everyone’s minds.
Interested in learning about Northern or our products?
© 2022 Northern Credit Union, Limited. All Rights Reserved