The Internet has changed the way financial institutions do business. Internet banking provides convenient access to information and the ability to perform transactions from home, work or other locations. It is important to be aware that when you communicate via the Internet, other people and software can also communicate with your computer. An unknown party or a virus can access an inadequately protected computer in a very short period of time.
Electronic identity theft can occur when you respond to a fraudulent email that asks for your personal banking information. Armed with this information, a person may be able to access your accounts or establish credit, pay for items or borrow money using your name. You can help protect yourself from electronic identity theft by following some simple precautions.
We’ve all probably heard about the email from an exiled Nigerian prince, who just needs to borrow some money so he can access his vast wealth and reward you for your help. Or, the fake CRA agent call announcing your imminent arrest for fraud (ironically) unless you make an immediate payment. Unfortunately, scams like these have become more and more prevalent, and it can be really difficult at times to tell what’s legitimate and what’s a hoax. To protect yourself, take a look at these quick fraud prevention tips:
If you have been a victim of a fraud or a scam, follow these quick tips:
We take many precautions to protect the online banking environment and to ensure your information is safe. MemberDirect® Online Services offers you the best security currently available in a commercial environment so that your personal and financial information is protected while in transit between your computer and our server. This is accomplished through the use of industry standard security techniques such as encryption. Encryption ensures that information cannot be read while in transit or changed by scrambling the data using a complex mathematical formula. Some browsers can create a more secure channel than others, owing to the 'strength' of their encryption.
We also ensure that only individuals who provide an authentic Personal Access Code can access your account information. To help you protect your information, your online banking session will end automatically if there has been no activity for 15 minutes. Access to our databases is strictly managed and systems are in place to ensure security is not breached, including the physical security of our computer hardware and communications. For more information on the specific policies and practices that we use to safeguard your personal and financial information, please click here to view our Privacy Statement.
Just as you play a vital role in ensuring the security of your home and your possessions, you too share in the responsibility for ensuring that your personal information is adequately protected. In order for us to ensure that only you are accessing your accounts, we require a unique way of knowing that it's you. Just as the key to your home protects unwanted entry, the online banking 'key'—your Personal Access Code (PAC)—ensures that only you can access your accounts.
It is your responsibility to ensure that your PAC to the MemberDirect® site is protected. Please observe the following security practices:
Your PAC will impact all devices currently used to access online banking (desktop/laptop computer, mobile platform and Northern Credit Union app). Your PAC will not apply to telephone banking, which will retain your existing PIN.
As best practice, it is important to not reuse the last 5 PACs you've used.
With Online Banking Alerts, you can receive notifications regarding your accounts through email, text message (SMS), or both. Now, you can stay up to date on what’s happening in your accounts without even having to log into online banking.
We have provided a secure channel for our Members to communicate with us. Once the information has reached your computer, it's up to you to protect it. To protect your information, you should:
You should be extra vigilant when using publicly available computers. Even if you adopt the tips above to protect your information, you need to bear in mind that even benign programs, like popular desktop search programs, can pose a security risk. Certain programs, such as Google Desktop, cache items that you have viewed so you – or potentially, an unwelcome third party – can easily search and find those pages again later.
If you come across a program like this when you are using a public computer, you can adjust the search program preferences so it does not store secure pages you wish to view. If you forgot to adjust the preferences before banking online, you can remove the stored items via the Google Desktop results page by clicking on the Remove items link.
To ensure a safe and secure Internet session, only visit reputable sites. If you visit any questionable web site before MemberDirect®, we recommend you close your browser and restart it before proceeding to MemberDirect®.
If you believe you’ve been a victim of a scam or fraud and need to get in touch with us, we are here to help.