Attention Members
Two-step verification is now mandatory when logging in to online banking and the mobile app.
Introducing two-step verification.
Northern Credit Union is taking steps to make your online banking experience even more secure. Rather than using security questions to verify your identity when logging in, two-step verification (2SV) sends a single-use pass code to your cell phone or email address.
Enrolling for two-step verification (2SV)
1. Login
Log in to Online Banking or the mobile app like you would usually do.
2. Enroll
After logging in, you will be prompted to enable 2-step verification. Follow the on-screen instructions to complete your enrolment.
You only need to do this once.
3. Enter code
You will be prompted to enter the code that was sent to your cell phone or email address.
4. Access
After entering your code, you can access your accounts in online banking or the mobile app the same way you always have.
The next time you log in you may be prompted to enter another code.
Frequently asked questions.
Is enrolment mandatory for all Northern members?
Yes. Two-step verification is mandatory when logging in to online banking and the mobile app.Will enrolment in Two-Step Verification affect any of my current digital banking configurations or settings?
Yes. Configurations or settings related to authenticated logins, such as enabling Touch ID and QuickView on the mobile app and enabling memorized accounts (the "Remember Me” option selected during a login) in online banking, must all be reconfigured after enrolment in two-step verification.How long before a verification code notification expires and is no longer valid?
The verification code is valid for 10 minutes from the time it is generated. If you enter and submit an expired code after that time, you will receive an error message.Will I still be required to keep security questions in place on my banking profile?
No. After enrolment in two-step verification, challenge questions and answers are no longer relevant to member authentication.Can I register for Two-Step Verification via both SMS text and email?
Yes. During your initial enrolment, you can register only one of either a mobile phone number or an email address to receive two-step verification notifications. However, after enrolment, you can update your contact information from the Profiles and Preferences screen options to add the second notification channel.Will I be prompted to use Two-Step Verification every time I login?
No. You may not be prompted to enter a code each time you login.How many attempts do I get to verify a verification code?
The maximum attempts to validate a verification code is three. This limit does not apply during member two-step verification enrolment or during updates to you two-step verification settings; it only occurs during regular logins.If my account is locked out while trying to provide the correct verification code, how can I get it unlocked?
Contact the True North Hub (1-866-413-7071) or visit us in-branch to have your account unlocked.What if I lose my phone or access to my email after setting up two-step verification?
Contact the True North Hub (1-866-413-7071) or visit us in-branch to have your account unlocked.What should I do if I do not receive the SMS text message or email with the verification code?
After waiting a reasonable amount of time for the notification to arrive, you can try re-sending the code using the ‘send new code’ option on the Enter Your Verification Code screen.Mobile App
Enjoy on-the-go access to online banking so you can pay bills, send money, deposit cheques and much more, all on your smartphone.
Online banking
Tackle your everyday banking from virtually anywhere with our full suite of money management tools.
SIGN UP FOR OUR NEWSLETTER
Interested in learning about Northern or our products?