We're here to help

You’re never far from Northern. Whether you’re making enquiries, booking an appointment, reporting a lost card or just want to hear a friendly voice, we’d love to hear from you.

The True North Hub has extended hours, online technical support and phone transactions. But best of all, you're always answered by a real, live (and friendly) Northern Representative.  Think of this as your virtual branch.

By Phone


Hours of Operation

Monday 8am - 6pm 
Tuesday 8am - 6pm
Wednesday 8am - 7pm 
Thursday  8am - 7pm 
Friday  8am - 6pm 
Saturday 8am - 4pm 

In Person 

Use our online branch locator to find the one that’s nearest to you.

By Email

Have a question or comment you'd like share? Send an email to info@northerncu.com and we'll do our best to get back to you in 24 hrs.

Social Media


Fill out our feedback form and and let us know how we're doing. Your opinions matter to us. 

To report a lost or stolen MemberCard: 1-866-413-7071 

To report a lost or stolen credit card: 1-855-341-4643

To report a technical issue with Online Banking: 1-877-251-5236