WE’RE CONSOLIDATING OUR BRANCHES

We want you, our valued members, to know that we’re here for you. With our expanded online and mobile banking solutions, the True North Hub, ATMs, and our 20+ branches across Ontario, we’re confident we can meet all your banking needs.

The financial landscape is changing.  The decision to consolidate our branch footprint was not easy, however, sometimes tough decisions are required to ensure we are able to service all of our communities now and in the future.  Northern is committed to continuing to provide you with the best products and services you expect from your Credit Union. 

We appreciate your ongoing support and loyalty. 

Click here to view the full Press Release

IMPACTED BRANCHES

CONISTON

On May 3, 2021, the Coniston branch, which has been temporarily closed during the pandemic, will be permanently closed.

However, we are not far away and still able to provide you with the same superior service from the following branch:

GARSON

3555 Falconbridge Hwy.
Garson, ON  P3L 1E7

Phone: 705-693-3411
Fax: 705-693-0788

Branch Manager

Mandy Rainville

Wealth Advisor

Michael Morgan-Schubert
Email: michael.morgan-schubert@northerncu.com
Phone: 705.522.2111 Ext: 2205

Commercial Account Manager

Richard Harrison
Email: richard.harrison@northerncu.com
Phone: 519-363-6188 Ext: 5202
Cell: 519-400-698

ELMWOOD

On May 3, 2021, the Elmwood branch, which has been temporarily closed during the pandemic, will be permanently closed.

However, we are not far away and still able to provide you with the same superior service from the following branches:

CHESLEY

115 1st Avenue.
Chelsey, ON  N0G 1L0

Phone: 519-363-6188

Branch Manager

Katherine Anstett

Wealth Advisor

Chris Oliver
Email: chris.oliver@northerncu.com
Phone: 705.949.2644 Ext: 2073

Commercial Account Manager

Mike McRae
Email: michael.mcrae@northerncu.com
Phone: 519-369-2931 Ext: 5121

Richard Harrison
Email: richard.harrison@northerncu.com
Phone: 519-363-6188 Ext: 5202
Cell: 519-400-698

118 Queen Street South
Durham ON N0G 1R0

Phone:  519-369-2931

Branch Manager

Katherine Anstett

Wealth Advisor

Chris Oliver
Email: chris.oliver@northerncu.com
Phone: 705.949.2644 Ext: 2073

Commercial Account Manager

Mike McRae
Email: michael.mcrae@northerncu.com
Phone: 519-369-2931 Ext: 5121

Richard Harrison
Email: richard.harrison@northerncu.com
Phone: 519-363-6188 Ext: 5202
Cell: 519-400-698

IRON BRIDGE

On May 3, 2021, the Iron Bridge branch, which has been temporarily closed during the pandemic, will be permanently closed.

However, we are not far away and still able to provide you with the same superior service from the following branch:

THESSALON

186 Main Street, P.O. Box 478
Thessalon, ON  P0R 1L0

Phone: 705-842-3916
Fax: 705-842-2685

Managers

Tammy Ambeault
Breanna Comtois - Lafleche

Wealth Advisor

Judy Mills
Email: judy.mills@northerncu.com
Phone: 705.942.2687 Ext: 4301

Commercial Account Manager

Rhyan Toivonen
Email: rhyan.toivonen@northerncu.com
Phone: 705-949-6444 Ext: 2035

LITTLE CURRENT

The Little Current Branch Will Be Closing - June 1, 2021

However, we are not far away and still able to provide you with the same superior service from the following branch:

ESPANOLA

91 Centre Street
Espanola, ON  P5E 1S4

Phone: 705-869-3001

Branch Manager

Breanna Comtois - Lafleche

Wealth Advisor

Michael Morgan-Schubert
Email: michael.morgan-schubert@northerncu.com
Phone: 705.522.2111 Ext: 2205

Commercial Account Manager

Rhyan Toivonen
Email: rhyan.toivonen@northerncu.com
Phone: 705-949-6444 Ext: 2035

PETAWAWA

On May 3, 2021, the Petawawa branch, which has been temporarily closed during the pandemic, will be permanently closed.

However, we are not far away and still able to provide you with the same superior service from the following branch:

PEMBROKE

432 Boundary Road East
Pembroke, ON  K8A 6L1

Phone: 613-732-9967
Fax: 613-732-3474

Branch Manager

Sarah Kargus

Wealth Advisor

Michael Morgan-Schubert
Email: michael.morgan-schubert@northerncu.com
Phone: 705.522.2111 Ext: 2205

Commercial Account Manager

Michael Cavanagh
Email: michael.cavanagh@northerncu.com
Phone: 613-623-3103 Ext: 2810
Cell: 613-402-6985

RICHARDS LANDING

The Richards Landing Branch Will Be Closing - June 1, 2021

However, we are not far away and still able to provide you with the same superior service from the following branches:

SAULT STE. MARIE (MCNABB)

280 McNabb Street
Sault Ste. Marie, ON  P6B 1Y6
Phone: 705-949-2644
Fax: 705-949-2988

Managers

Jennifer Landers
Jim Bresnahan

Wealth Advisor

Judy Mills
Email: judy.mills@northerncu.com
Phone: 705.942.2687 Ext: 4301

Chris Oliver
Email: chris.oliver@northerncu.com
Phone: 705.949.2644 Ext: 2073

Commercial Account Manager

Rhyan Toivonen
Email: rhyan.toivonen@northerncu.com
Phone: 705-949-6444 Ext: 2035 

186 Main Street, P.O. Box 478
Thessalon, ON  P0R 1L0

Phone: 705-842-3916
Fax: 705-842-2685

Managers

Tammy Ambeault
Breanna Comtois - Lafleche

Wealth Advisor

Judy Mills
Email: judy.mills@northerncu.com
Phone: 705.942.2687 Ext: 4301

Commercial Account Manager

Rhyan Toivonen
Email: rhyan.toivonen@northerncu.com 
Phone: 705-949-6444 Ext: 2035

SAULT STE. MARIE (SECOND LINE)

On May 3, 2021, the Second Line branch, which has been temporarily closed during the pandemic, will be permanently closed.

However, we are not far away and still able to provide you with the same superior service from the following branch:

SAULT STE. MARIE (MCNABB)

280 McNabb Street
Sault Ste. Marie, ON  P6B 1Y6

Phone: 705-949-2644
Fax: 705-949-2988

Managers

Jennifer Landers
Jim Bresnahan

Wealth Advisor

Judy Mills
Email: judy.mills@northerncu.com
Phone: 705.942.2687 Ext: 4301

Chris Oliver
Email: chris.oliver@northerncu.com
Phone: 705.949.2644 Ext: 2073

Commercial Account Manager

Rhyan Toivonen
Email: rhyan.toivonen@northerncu.com
Phone: 705-949-6444 Ext: 2035 

WE’RE HERE FOR YOU, WHEREVER YOU ARE

TRUE NORTH HUB

We are here to help. True North Hub Team

Sometimes it helps to talk through your finances with a professional. That’s where our True North Hub comes in. One of the great benefits is that it’s open beyond our regular branch hours, so you can get helpful advice when you need it by calling us at

1-866-413-7071

THE HUB TEAM IS HERE TO HELP WITH:

Online technical support

Financial transactions

Deposits

Account updates

Ordering products

THE HUB HOURS OF OPERATION

Monday8am - 6pm
Tuesday8am - 6pm
Wednesday8am - 7pm
Thursday8am - 7pm
Friday8am - 6pm
Saturday8am - 4pm


YOU CAN ALSO MANAGE YOUR MONEY IN THE FOLLOWING WAYS

MOBILE/ONLINE BANKING

Nothing beats the convenience of banking from the comfort of home. Through online banking, you can manage your accounts, pay bills, send money by email, and almost anything you can do in-branch, all from your couch, work, or virtually anywhere.

MOBILE APP

For those occasions where you have to do your banking on-the-go, the Northern Mobile Branch App has you covered. It offers all the functionality of online banking, plus the ability to deposit cheques with your smartphone camera.

APPLY FROM ANYWHERE

Over the past few years, we’ve expanded the financial products and services accessible through our website. From savings and chequing accounts to loans, lines of credits, and even mortgages – they’re all available online at

ATMS, THE EXCHANGE NETWORK, AND BRANCHES

ATM services at our 20+ remaining Northern locations will be available to members, as well as over 40,000 surcharge-free ATMs across Canada. Simply look for the Exchange Network logo.

QUESTIONS OR CONCERNS?

If you have any questions or would like to talk about how the branch consolidation affects you, please give us a call at the True North Hub at 1-866-413-7071

FREQUENTLY ASKED QUESTIONS

WHY IS NORTHERN CONSOLIDATING ITS BRANCH FOOTPRINT?

The financial landscape is changing. Over the past decade, credit unions and other financial institutions were focused on opening more branches. Today most are decreasing their physical footprints because of the emergence of additional banking options, most notably online and digital tools and resources. For Northern, the consolidation of our branch footprint will help to ensure the long-term financial viability of our organization, as well as, the ability to ensure resources for other projects to support the changing needs of members and the communities we serve.

WHAT DOES THE FUTURE OF NORTHERN LOOK LIKE?

Northern Credit Union will continue to be a sustainable financial institution because it is able to make the sometimes tough decisions that come with modernizing our services and keeping up with consumer behaviour and industry trends. This is what will ensure we can service all of our communities now and in the future.

WHAT IS THE TIMELINE FOR THE CONSOLIDATION?

On May 3, 2021, the Coniston, Elmwood, Iron Bridge, Petawawa, Second Line branches that have been temporarily closed during the pandemic will be formally consolidated into larger nearby branches. The Little Current and Richards Landing branches will also be consolidated into other branches as of June 1, 2021.

Leading up to the closure, as of February 18, 2021, the Northern Hub telephone support and banking services will operate with extended hours. In-branch staff will help transition members to their nearest branch as well as ensure they are supported with online and telephone-based banking solutions.

WHAT ABOUT MY CURRENT RELATIONSHIP WITH NORTHERN CREDIT UNION?

One of the best parts of our Credit Union is the relationships between our members and staff. Rest assured that should your banking location change, this member service will continue. If you have concerns please reach out to your branch manager so we can discuss them with you as we ensure every member has the support needed for a smooth personal and business banking transition to their new branch.

The staff at nearby branch locations are fully trained and able to support all your financial needs. In some cases, you will have access to even more services and support due to the wider range of financial experts such as wealth management and business banking who work out of these larger centers.

We also encourage you to speak with our virtual services team, at the True North Hub, if you have any questions.  They are here to help answer your questions and provide you with the advice and service now and throughout the year.  Please call 1-866-413-7071.

WILL THIS AFFECT EMPLOYEES AT NORTHERN CREDIT UNION?

At present, Northern Credit Union employs 240 people across its 31 branches and corporate office locations.  Some of whom will be offered the opportunity to transition into different roles at Northern Credit Union while others may be laid off as a result.

WHAT OPTIONS ARE AVAILABLE TO ME TO DO MY BANKING?

Northern has many ways to conduct your banking.

VISIT YOUR NEAREST NORTHERN BRANCH

Members have access to in-branch banking at any of our 24 branch locations across Ontario, staffed with welcoming and knowledgeable staff.

MOBILE APP/ONLINE

Quick and secure banking wherever and whenever you need it is available with Northern’s mobile app and online banking.  You can check balances and account history, send money with Interac – e-Transfer, make bill payments, and deposit cheques.  If you are not already set up with access to your accounts online, it is something that our True North Hub can support you with over the phone at 1-866 – 413-7071.  Or you can speak with our branch employees who can also help you set this up.

CALL US TOLL-FREE

The True North Hub connects you to a live Northern staff member to provide answers to questions, facilitate transfers, share information on account balances, and other banking functions. Except for cash and deposit transactions, members can do anything using the True North Hub phone service that was possible in person at their local branch! 

Monday8am - 6pm
Tuesday8am - 6pm
Wednesday8am - 7pm
Thursday8am - 7pm
Friday8am - 6pm
Saturday

8am - 4pm

ATM AND EXCHANGE NETWORK

There are over 40,000 surcharge-free ATMs available for members.  Simply look for the Exchange logo on ATMs across Canada.  To locate these ATMs, download the Exchange@ATM Finder App:

ONLINE PRODUCT DELIVERY

Members can set up investments, credit lines, loans, mortgages, and additional accounts online 24/7 all from the convenience of their home or office.  To apply for additional banking solutions please click or visit apply.northerncu.com.

WHERE IS MY CLOSEST NORTHERN BRANCH?

YOUR LOCATION

NEAREST COMMUNITY BRANCH

DISTANCE

Coniston 
Garson
5 km
Elmwood
Chesley or Durham
9.1 km or 29.1 km
Iron Bridge
Thessalon
28.5 km
Little Current
Espanola
49.6 km
Petawawa
Pembroke
16.2 km
Richards Landing
Thessalon or Sault Ste. Marie (McNabb)
50.9 km or 61.8 km
Sault Ste. Marie (Second Line)
Sault Ste. Marie (McNabb)
6.1 km

It is important to note that other than cash transactions all banking including account set up and inquiries, bank transfers, investments, loans, lines of credits, and mortgages can all be done using our online and telephone services. Need some help? Contact the True North Hub where you will speak to a live Northern staff member ready to walk you through any questions.

HOW WILL NORTHERN CREDIT UNION SUPPORT THEIR SENIOR MEMBERS WHO MAY HAVE TROUBLE NAVIGATING ONLINE BANKING OPTIONS?

Our commitment is to provide superior service to members of all abilities.

We have a range of services available from in-person, to online to telephone banking.  Additionally, our True North Hub connects members securely to live Northern Credit Union staff who by phone can handle all banking needs with the one exception of cash transactions.

Cash transactions can be serviced at any Exchange ATM without surcharge or at the nearest Northern Credit Union branch.

WHAT IF I DON’T HAVE ACCESS TO A COMPUTER TO CONDUCT BANKING ON-LINE?

That is no problem. The True North Hub is a service you can access by phone at 1-866-413-7071.  They are open for extended hours to provide you with almost all banking services.

DOES THE DECISION TO CONSOLIDATE SOME OF THE SMALLER BRANCHES COMPROMISE THE TRUE NORTH STRONG VALUE OF SUPPORTING LOCAL COMMUNITIES?

No. While we are decreasing our physical footprint, we remain committed to servicing all members with excellent banking services using our online, telephone, ATM, and in-branch options. By having a larger suite of options available for members we are supporting the long-term growth of our Credit Union. This fiscal responsibility also allows us to continue to invest in the communities in which we live and work.

WILL THERE BE FURTHER BRANCH CONSOLIDATIONS?

As prudent in every business, we will continue to evaluate our branch locations to ensure that we are building a sustainable business for our members, staff, and communities. These decisions balance financial considerations, evolving industry trends, and adaptation of consumer behaviour against the need to provide excellent service, access to all aspects of personal and business banking, and our commitment to the communities in which we work and live.

IS ONLINE AND TELEPHONE BANKING SECURE?

Yes. We take many precautions to protect the online banking environment and to ensure your information is safe. MemberDirect® Online Services offers you the best security currently available in a commercial environment so that your personal and financial information is protected.

Just as you play a vital role in ensuring the security of your home and your possessions, you too share in the responsibility for ensuring that your personal information is adequately protected. In order for us to ensure that only you are accessing your accounts, we require a unique way of knowing that it's you. Just as the key to your home protects unwanted entry, the online banking 'key'—your Personal Access Code (PAC)—ensures that only you can access your accounts.

WITH THE STAY AT HOME ORDERS, WHAT IF I DON’T FEEL COMFORTABLE TRAVELLING OUTSIDE OF MY COMMUNITY FOR BANKING SERVICES?

The safety and security of our members and staff are always of foremost importance. 

With our online and telephone services, you can bank quickly and securely without leaving the comfort and safety of your home. 

If you need any support, The True North Hub is in place to connect you to a live Northern staff member to provide answers to questions, facilitate transfers, share information on account balances, and other banking functions. Except for cash deposits and withdrawals, members can do anything using the True North Hub phone service at 1-866-413-7071. 

WHEN WILL BRANCH HOURS THAT WERE REDUCED DURING THE PANDEMIC RETURN TO THEIR REGULAR SCHEDULE?

We continue to monitor our business hours to ensure that it meets our member and operational needs. At this point, the current hours will remain as they are working well for our personal and business members who also have the support of our 24/7 online and mobile services as well as our telephone (True North Hub) services that now operate at extended hours.