Quick Tips to Spot and Prevent Fraud
- Remember NCU will never ask you for your personal passwords, account number/member number, personal information, or login info in the form of an e-mail or text.
- Check your bank accounts, and credit cards on a regular basis to ensure all transactions are legit.
- Utilize the messages and alerts service NCU provides.
- Type in our web address yourself to ensure you are transacting with our server.
- Do not divulge any personal information such as date of birth, social insurance numbers or account information to individuals you do not recognize or have not contacted. Providing this information can be used to commit identity theft.
- Register your phone number with the National Do Not Call registry to avoid suspicious/unwanted phone calls.
- Ask a lot of questions, especially when the contact is unsolicited.
- Don’t believe promises of easy money, if it sounds too good to be true then it probably is.
- Look for the padlock found in the URL bar at the top of the screen. If the page is legitimate you can click on the padlock icon and view the security details for the site.
- Be very cautious / skeptical of any emails, text messages, or website addresses that contain spelling and grammar mistakes.
- Scammers/fraudsters will encourage you and in some cases force immediate action on an issue.
If you have been a Victim of a Fraud/Scam follow these quick tips
- Change your personal access code on member direct
- Utilize the “Messages & Alerts” service (to setup these notifications log into Online Banking and click on Messages & Alerts)
- Consider changing your e-mail password
- Have your computer/mobile device checked for viruses/malware
- Contact your financial institution
- Change your PIN number on your member card
Types of Scams
Keep your guard up and look out for potential scammers who will lower your defenses by appealing to your romantic side. They can be found on legitimate dating sites and fake ones, they will send a good looking photo of themselves or someone they claim to be. Once they have charmed you they will start asking for money.
Tax scams typically involve you receiving a text message or email from Canada Revenue Agency (CRA) claiming you are entitled to an extra refund or you owe more money on your tax return, and all you need to do is provide your banking info. CRA will never request personal information. Remember CRA will never use aggressive language or threaten you with arrest or sending the police. They will never leave threatening messages on an answering machine.
Phishing / Smishing Scams
Phishing - We all spend a lot of time online and fraudsters are getting more creative with digital scams. Phishing is when you receive a unsolicited e-mail that claims to be from a legitimate organization. Scammers will ask you to provide or verify personal information such as your credit card numbers, social insurance number.
Smishing – this is the same thing except this occurs via text message. These text messages often copy the tone and logo of an organization you trust.
These scams typically target grandparents, the scammers take advantage of their emotions to rob them of their money. These scams typically start with the grandparent receiving a phone call from someone claiming to be there grandchild. The “grandchild” goes on to say they are in trouble and they need money immediately. Common misfortunes include: car accident, being locked in jail, trouble while traveling abroad.
This scam is becoming more prevalent. You will receive an e-mail from a company congratulating you on your new position, and a copy of a cheque will be attached to the e-mail. The cheque is to cover office expenses as you will be working from home. The email will include instructions on how to deposit the cheque.
For a full listing of scams and their related information please visit: https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/04333.html