Executive Team

Get to know the Northern Executive Team


RICHARD ADAM, CPA, CA

President & CEO

Richard Adam is Northern’s third President and CEO.  Since joining Northern in 1996, Richard has served the credit union in various roles including Senior Internal Auditor, Chief Internal Auditor, Vice President Finance and Administration, and since 2010 as the Senior Vice President Finance and Administration.  Prior to joining Northern Credit Union, Mr. Adam worked for chartered accounting firms in both Windsor and Sault Ste. Marie.  Richard holds an Honours Bachelor of Commerce (Accounting), is a Certified Public Accountant (Chartered Accountant), and holds a Certified Chief Executive designation from the Credit Union Executive Society.  

With over 30 years’ experience in the financial services industry, from both the public accounting and credit union perspective, Richard’s wealth of knowledge has been instrumental to Northern’s growth.  Richard has demonstrated superior skills in the areas of strategic leadership, operational execution and stakeholder relations, and is a proven leader with a keen understanding of Northern’s needs.

Richard has a proven commitment to members, staff and the community.  In addition to serving on various community and credit union committees and initiatives, Richard has been a member of the Deposit Insurance Corporation of Ontario’s (DICO) Enterprise Risk Management Committee and participated on the Central 1 Credit Union’s Act Review Committee.

 


 

TONY DUNHAM, B.COMM., CFP

Senior Vice President, Strategy, Innovation And Operations

A member of the Northern Credit Union executive team since 2010, Tony is Senior Vice President of Strategy, Innovation And Operations. He holds a Bachelor of Commerce degree from Laurentian University and has more than 15 years’ experience in the financial service sector.

Tony is accountable for the overall functioning of all Member-impacting departments, including Retail and Commercial Sales, Marketing and Information Technology. He is committed to growing Northern’s relationships with current and potential members, and with Tony’s guidance, we are able to constantly evolve the products, services and delivery channels we offer. Tony is dedicated not only to the well-being of the organization, but also the communities we serve, and is an advocate for making financial literacy resources and programs accessible to those in and around Northern’s footprint.

 


 

BRANDY HEIKOOP

Senior Vice President, Human Resources

Brandy Heikoop is Senior Vice President, Human Resources for Northern Credit Union. As head of Northern’s Human Resources department, Brandy is helping to accelerate Northern through leadership, attracting and developing the best talent and building a culture of engagement, agility, and innovation.

With over 30 years of experience within the financial service industry, Brandy is well versed in many of the key facets needed for running and providing employees with a healthy and prospering business environment.

Prior to her current role, Brandy was Director of Sales at Northern and held the roles with a national financial organization. Through these roles, she contributed to skill refinement, succession planning and performance management and has gained valuable knowledge in areas such as retention, hiring, employee relations, and change management.

 


 

LIISA WOOLLEY

Senior Vice President,  Member Experience

Liisa’s passion for the Credit Union system started over 25 years ago when she started as a summer student at Northern Credit Union. Since then she has committed her professional career to improving the lives of members by developing and implementing innovative solutions designed to help members succeed financially. As the Chief of Member Experience with Your Neighbourhood Credit Union Liisa was responsible for overseeing the organizations marketing strategies as well as all member facing channels.  Currently Liisa holds the position of Senior Vice President, Member Experience provides guidance and coaching to deliver superior member experience in all channels. Liisa is an advocate for giving back to the community, and believes that credit unions have a responsibility to positively impact the communities they serve.

Liisa has a Bachelor of Arts, with a major in Communications and also holds various other managerial and banking credentials.  She is actively involved in the credit union system, serving on several System Committees and Boards including the Ontario Credit Union Foundation.

 


 

TAMMY BUCHANAN

Assistant Vice President, Finance and Strategic Risk

Tammy has been with Northern Credit Union for over 13 years. Starting as an Accounting Supervisor she quickly moved into more senior positions. In January of 2019 she was promoted from the Director of Finance to the Assistant Vice President, Finance and Strategic Risk where her focus is regulatory compliance, financial reporting and leadership. Prior to joining Northern, Tammy spent several years in financial leadership positions at Sears Canada headquarters in Southern Ontario. During this time, Tammy attained her Chartered Professional Accounting (CPA) designation.

With roots originating in Northern Ontario, Tammy is keenly aware of the needs of “Northerners”. She believes in the cooperative spirit and helping others. Tammy volunteers for local sports organizations.

 


 

STEVE HATZIPANTELIS

Assistant Vice President, Retail Sales and Service

In 2015 Steve joined Northern as our Director of Sales and Channel Management.  In 2018, he was promoted to Assistant Vice President, Sales and Service, a position which he currently holds and a position which has recently been added to the Executive team.  As a member of the Executive team, Steve’s oversight includes Northern Wealth Management, Indirect Lending (Auto Financing) and supports the Retail Banking Channel.  He works closely with the S.V.P Member Experience to ensure a positive member experience through his focus on member centric philosophies, and strategic approaches.  Prior to joining Northern, Steve held various management positions with the Canadian Imperial Bank of Commerce (CIBC).  Over the course of his career, Steve has always focused his efforts on growing the business through sales, effective and efficient service, people management, and building strong relationships with staff and partners.

Steve is a graduate of Laurentian University with an Honours Bachelor of Business Administration, and also holds various other business and banking credentials through the Canadian Securities Institute.