Welcome to the Northern Credit Union Help section. For further information or if we haven’t answered you question, please contact us.


For help with online banking, visit our online banking section.


Browsers are the software programs you use to access the World Wide Web and they have seen significant improvements over the years. Your browser must support cookies, Secure Socket Layer (SSL) and tables. Most modern browsers support these functions; however, if your having trouble viewing this site, download a newer version of your web browser.


A cookie is a small information token that sits on your computer. As you use the site, cookies are passed back and forth between our server and your browser. Cookies allow this website to temporarily remember information you provide. This provides you with a smoother and more user-friendly experience when using this website.


This site is best viewed at screen resolution of 800 x 600 pixels or higher.

To Change your Screen Resolution in Windows XP

Right click on your Desktop, select Properties, click the Settings tab and adjust the Desktop Area. Click on Apply.

To Change your Screen Resolution in Mac OS X

Open System Preferences, Select Displays, and Choose your desired screen resolution.


A plug-in is an optional application that you can download and store on your computer. Your computer may not be able to play sounds, video clips or animations without the proper plug-ins. This site takes advantage of several plug-ins necessary to receive features such as animated images. Below are the plug-ins used on the site that can be downloaded.

Adobe Reader

We recommend that you have Adobe Reader. We have certain forms and pages that contain PDF files that can only be read or printed using Adobe Reader.

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Adobe Flash Player

Adobe Flash Player gives you full interactive multimedia, clickable and dynamic animations, graphics, text and audio directly from within your web browser.

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When you personalize your profile, we can generate a banking experience specific to your interests and needs. Our Member Services personalization features allow your computer to memorize your account information for a faster and more convenient login. Once you have created a profile, your preferences are recorded and loaded for you next visit. You must have cookies enabled in your browser to use these features.

Choose the 'Login' button on the top right hand side and login using your existing username and password. Select 'Member Services', then personalize your profile using the My Stocks and Markets or Manage Memorized Accounts shortcuts.