GET STRONGER PAC PROTECTION

We are continuing to enhance our online banking security to ensure the highest level of security for our members. In addition to our existing safeguards, including encryption and security questions, we will be introducing an enhanced Personal Access Code (PAC) for our online banking users.

When you set your new PAC, you can now increase the strength of your password to include the following:

  • Minimum of 10 characters
  • Maximum of 30 characters
  • Minimum of 1 Alpha character (Upper Case)
  • Spaces are not permitted
  • Minimum of 1 Numeric character
  • Minimum of 1 Special characters
  • Exclamation mark: !
  • Number sign: #
  • Dollar sign: $
  • Apostrophe (single quote): '
  • Left parentheses (round bracket): (
  • Right parentheses (round bracket): )
  • Comma: ,
  • Hyphen: -
  • Period: .
  • Forward slash: /
  • Colon: :
  • Question mark: ?
  • At sign: @
  • Vertical bar (pipe): |

Your NEW stronger PAC will impact all devices currently used to access online banking (desktop/laptop computer, mobile platform and Northern Credit Union app).  Your new stronger PAC will not apply to telephone banking, which will retain your existing PIN.

As best practice, it is important to not reuse the last 5 PACs you've used.

STEP UP YOUR PAC PROTECTION

1

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Navigate to the Online Banking login page on your desktop/laptop computer, mobile platform or Northern Credit Union app.

https://onlinebanking.northerncu.com/OnlineBanking/

2

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Enter your current PAC

3

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You will then be prompted to enter your NEW PAC and verify it by entering it again.

Your new PAC must meet the following:

Minimum of 10 characters

Maximum of 30 characters

Minimum of 1 Alpha character (Upper Case)

Minimum of 1 Numeric character

Minimum of 1 of the following Special Characters: ! # $ ' ( ) , - . / : ? @ |

Spaces are not permitted

HAVE QUESTIONS?

Don’t hesitate to reach out! Talk to Fred your online financial assistant or call our True North Hub at 1-866-413-7071.

Reminder: you can find Fred on every page by clicking the chat bubble in the bottom right-hand corner.