GET STRONGER PERSONAL ACCESS CODE (PAC) PROTECTION

We are continuing to enhance our online banking security to ensure the highest level of security for our members. In addition to our existing safeguards, including encryption and security questions, we will be introducing an enhanced Personal Access Code (PAC) for our online banking users.

As of September 14th, 2021, all online banking users will be required to reset their Personal Access Code (PAC).

When you set your new PAC, you can now increase the strength of your password to include the following:

  • Minimum of 10 characters
  • Maximum of 30 characters
  • At least 1 upper and lower case character
  • Spaces are not permitted
  • Minimum of 1 Numeric character
  • Minimum of 1 Special characters
  • Exclamation mark: !
  • Number sign: #
  • Dollar sign: $
  • Apostrophe (single quote): '
  • Left parentheses (round bracket): (
  • Right parentheses (round bracket): )
  • Comma: ,
  • Hyphen: -
  • Period: .
  • Forward slash: /
  • Colon: :
  • Question mark: ?
  • At sign: @
  • Vertical bar (pipe): |

Your NEW stronger PAC will impact all devices currently used to access online banking (desktop/laptop computer, mobile platform and Northern Credit Union app).  Your new stronger PAC will not apply to telephone banking, which will retain your existing PIN.

As best practice, it is important to not reuse the last 5 PACs you've used.

STEP UP YOUR PAC PROTECTION

1

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Navigate to the Online Banking login page on your desktop/laptop computer, mobile platform or Northern Credit Union app.

https://onlinebanking.northerncu.com/OnlineBanking/

2

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Enter your current PAC

3

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You will then be prompted to enter your NEW PAC and verify it by entering it again.

Your new PAC must meet the following:

Minimum of 10 characters

Maximum of 30 characters

At least 1 upper and lower case character

Minimum of 1 Numeric character

Minimum of 1 of the following Special Characters: ! # $ ' ( ) , - . / : ? @ |

Spaces are not permitted

FREQUENTLY ASKED QUESTIONS

WHEN WILL I HAVE TO UPDATE MY PAC?

September 14, 2021

WHY DO I HAVE TO UPDATE MY PAC?

Enhanced PAC will help prevent fraud and build better security for our members while accessing their banking online.

CAN I UPDATE MY PAC IN ADVANCE OF SEPTEMBER 14?

No, anyone who has updated their PAC before September 14, will still have to update their PAC on/after September 14.

CAN I DO ANYTHING TO PREPARE FOR THE UPDATE?

Yes! We have a few recommendations to ensure the process is smooth:

  • We recommend that you know your online banking security questions and answers.
  • We also suggest disabling "Quickview" on your Mobile App before updating your PAC and then enable "Quickview" after updating your PAC and login to the Mobile App with your new PAC. This will reduce the risk of being locked out of your account.

WHAT SPECIAL CHARACTERS CAN I USE?

The following is a list of accepted special characters for new PACs.

  • Exclamation mark: !
  • Number sign: #
  • Dollar sign: $
  • Apostrophe (single quote): '
  • Left parentheses (round bracket): (
  • Right parentheses (round bracket): )
  • Comma: ,
  • Hyphen: -
  • Period: .
  • Forward slash: /
  • Colon: :
  • Question mark: ?
  • At sign: @
  • Vertical bar (pipe): |

HAVE QUESTIONS?

Don’t hesitate to reach out! Talk to Fred your online financial assistant or call our True North Hub at 1-866-413-7071.

Reminder: you can find Fred on every page by clicking the chat bubble in the bottom right-hand corner.