COVID-19 UPDATES

MEMBER NOTICE COVID-19

With the rising number of COVID-19 cases across Ontario, some of our hours of operation may change as we work to protect public health and maintain member service.  Many of the transactions that you complete in branch can be conducted through channels like mobile and  online banking and our True North Hub contact center.  For your financial and physical well-being, we encourage all members to use alternate channels and only visit a branch location when necessary. 

Ask us how to set up online and mobile banking today, by calling us at our True North Hub at 1-866-413-7071 or click here for more ways to get in touch.

We appreciate your understanding and willingness to work together to ensure that we can continue to provide a safe and healthy environment for our employees and members.  Our goal is to remain transparent; you can continue to see any updates, as they become available, by visiting our website.   Thank you for being a loyal member and partner. 


OUR MEMBERS CAN ALSO HELP TO KEEP NORTHERN A SAFE ENVIRONMENT. 

If you are feeling ill or you may have been exposed to the COVID – 19 virus, we ask that you refrain from visiting one of our branch locations and use the self-service banking options available to you. 

Ensure you are protected and able to continue banking remotely for your financial and physical well-being.  If you are not signed up on one or all of our self-serve banking solutions, you can call our True North Hub at 1-866-413-7071 or click here for more ways to get in touch.

SPECIAL MEASURES TO PROTECT MEMBERS

SOCIAL DISTANCING

While in our branches as well as out in the community please practice social distancing. Keep 6 feet or 2 meters away for both your protection and ours. About one body length (or hockey stick) away from other people. We have placed floor decals to display the proper distance.

Everyone needs to practice social distancing, even if you have:

  • no symptoms of COVID-19
  • no known risk of exposure
  • not travelled outside of Canada within the last 14 days.

Do your part to help reduce the spread of COVID-19. This is the best way to keep our members and staff safe.

CLEANING/ DISINFECTING AND HAND HYGIENE

To reduce exposure to and transmission of a range of illnesses, including coronaviruses, public health advises individuals to:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer where available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are ill.
  • Stay home when you are sick.
  • Cover your cough or sneeze using the inside of your elbow or with a tissue, then throw the tissue in the garbage.
  • Clean and disinfect frequently touched objects and surfaces.
  • If you have a fever, cough and/or difficulty breathing, seek medical care early and share your recent travel history with your health care provider.

At Northern, we have also implemented the following protective measures to ensure the safety of our staff and members:

  • Cleaning and disinfecting of all door knobs, handles, tabletops and any other surfaces members may come in contact with
  • When handling large amounts of money, staff are to wear protective gloves
  • Screening stations as well as limiting the number of members in the branch
  • Hand sanitizers stations are available
  • Floor decals have been places to ensure members are following social distancing
  • Plexiglass at all branch concierge work stations will be complete in the near future

SELF – ISOLATING STAFF AND MEMBERS

People with COVID-19 do not always recognize their early symptoms. Even if you do not have symptoms now, you need to quarantine (self-isolate) for 14 days if, you:

  • are returning from travel outside of Canada (mandatory quarantine)
  • had close contact with someone who has or is suspected to have COVID-19
  • have been told by public health that you may have been exposed and need to quarantine (self-isolate)

Quarantine (self-isolate) means that, for 14 days you need to:

  • stay at home and monitor yourself for symptoms, even if mild
  • avoid contact with other people to help prevent transmission of the virus at the earliest stage of illness
  • do your part to prevent the spread of disease by practicing physical distancing in your home

PREVENTING FRAUD

In times like these, we often see an increase in fraud. The best way to protect yourself is to be aware and cautious.

Some quick tips to prevent fraud include:

  • Remember NCU will never ask you for your personal passwords, account number/member number, personal information, or login info in the form of an e-mail or text.
  • Strengthen your online password by creating a more complex password.
  • Check your bank accounts, and credit cards on a regular basis to ensure all transactions are legitimate.
  • Utilize the messages and alerts service NCU provides.
  • Do not divulge any personal information such as date of birth, social insurance numbers or account information to individuals you do not recognize or those you have not contacted. Providing this information can be used to commit identity theft.
  • Look for the padlock found in the URL bar at the top of the screen. If the page is legitimate, you can click on the padlock icon and view the security details for the site.
  • Be very cautious / skeptical of any emails, text messages, or website addresses that contain spelling and grammar mistakes.
  • Scammers/fraudsters will encourage you and, in some cases, force immediate action on an issue.

BE AWARE OF SCAMS RELATED TO COVID-19.

Common Types of COVID-19 Scams

  • Unsolicited calls, e-mails and texts giving medical advice or requesting urgent action or payment.
  • Fraudulent charities requesting money for victims, products or research.
  • Door-to-door salespeople selling household decontamination services.
  • Private companies offering fast COVID-19 tests for sale.
  • Fraudulent websites about COVID-19 that prompt you to download malicious content.

Click here to view a full listing of COVID-19 related scams

Mitigation Measures:

  • Only use trusted sources for COVID-19 related information:
  • World Health Organization
  • Public Health Agency
  • Do not divulge any personal information such as date of birth, social insurance numbers or account information to individuals you do not recognize or have not contacted. Providing this information can be used to commit identity theft.
  • Ask a lot of questions, especially when the contact is unsolicited.
  • Be very cautious / skeptical of any emails, text messages, or website addresses that contain spelling and grammar mistakes.

Scammers/fraudsters will encourage you and, in some cases, force immediate action on an issue.

ACCESS TO RESOURCES

GENERAL UPDATE TO DATE INFORMATION FOR MEMBERS FROM BOTH THE FEDERAL AND PROVINCIAL GOVERNMENT.

RESOURCES FOR INDIVIDUALS AND FAMILIES